Comments on: Tough Customers http://www.whitakeronline.org/blog/2005/03/04/tough-customers/ Wed, 08 Feb 2012 10:44:33 +0000 hourly 1 http://wordpress.org/?v= By: Elizabeth http://www.whitakeronline.org/blog/2005/03/04/tough-customers/comment-page-1/#comment-4458 Elizabeth Sat, 05 Mar 2005 19:35:59 +0000 http://whyjohnny.com/blog/?p=407#comment-4458 I ran a small service business for a close relative for two years or so. While running this business, I attended a workshop. One of the few really valuable pieces of information was that a dissatisfied customer is much more likely to go out and tell a hundred people about his or her unhappy experience with your business than to tell anyone at the business who or what made them unhappy. Anyone with ANY sense who runs a small business will APPRECIATE being told _calmly_ what they're doing wrong, so that they can correct the problem and KEEP your business. I ran a small service business for a close relative for two years or so.

While running this business, I attended a workshop. One of the few really valuable pieces of information was that a dissatisfied customer is much more likely to go out and tell a hundred people about his or her unhappy experience with your business than to tell
anyone at the business who or what made them unhappy.

Anyone with ANY sense who runs a small business will APPRECIATE
being told _calmly_ what they’re doing wrong, so that they can
correct the problem and KEEP your business.

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