Archive for March 4th, 2005

Tough Customers

Half of economics is missing. Everybody talks about “German efficiency.” They say Germans PRODUCE good products. So much for supply.

But economics is both supply and demand. One British writer said about German food, “Germans expect good food and they expect to pay for it.”

The Soviet Union managed to accomplish a miracle. It existed for over seventy years and never produced one single product that anyone outside its own slave market would want. Its entire focus was production, and anything its insane system produced had to be consumed by Russians who were hungry and standing in line.

Latin American products are lousy because Latin Americans don’t demand more.

The reason you get lousy service today is because no one before you DEMANDED better.

You don’t have to be rude, but you do have to insist.

Part of being a good citizen is being a tough customer.


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